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Onsite
Training for ACL Technology |
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Corporate
Correspondence |
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Customer
Service/Call Center Training |
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ISO 9001:2008
Quality Management System (Introductory
and Internal Audit) |
|
Introductory Course (Day 1)
This training has been developed to assist organizations and individuals planning to implement the ISO 9001:2008 Quality Standard. The training will address the basic concepts of quality, the requirements of the ISO 9001:2008 Standard and the importance of the Management’s role in implementing a Quality Management System |
|
| Outline |
|
- A detailed review of the ISO 9001:2008 standard and its applications
- A discussion of the strategies for registration and how to establish a project plan for implementation
- An introduction to the process approach
recommended by ISO 9001:2008
|
|
Internal Audit (Day 2)
Through lectures, discussion, workshops and role plays you will lean to apply the Plan-Do-Check-Act methodology to understand a process approach to internal audits. The course will help you to build on your previous internal auditor training and reinforce effective techniques for audit planning, preparation and performance. It will also help you to understand how to complete audit reports based on the requirements of ISO 19011 |
|
| Outline |
|
- Concepts of Quality assurance and systems
- An overview of ISO 9001:2008 standard
- Analysis of quality system documentation
- Objectives of internal audits
- Types and aims of assessments
- Planning and preparation techniques
- Performing the audit
- Classification/ reporting of findings
|
|
Who should attend?
This training is suitable for General Management, Quality Managers, Internal Auditors, Project Managers or anyone involved in the system development, implementation and maintenance. This training is intended for participants with little or no knowledge of the ISO 9001:2008 specification.
Duration: 2 days
Time : 9am to 5pm
Fees: AED 1,980 per participant |
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|
| Become
and Effective Management Representative in Accordance
with ISO 9001:2008 |
|
| Course Outline |
| This training has been developed
to provide the knowledge and technique necessary
to become an effective Quality Manager or
Management Representative in accordance with the
ISO 9001:2008 Standard. |
- Developing a culture of quality throughout
the organization
- Effective documentation and control
- Writing a quality policy and setting SMART
objective
- Motivating the team for the achievement of
goals and objects
- Establishing various ways of internal
communication in an Organization
- Conducting effective Management Reviews and
Internal Audits
- Effective ways of measurement, analysis and
improvement of business processes and various
data for continuous improvement
- Applying lean methodology to streamline
business processes
- Measuring cost of quality and the potential
and actual benefits achieved
- Encouraging commitment to continuous
improvement throughout the organization and it's
supplier
|
Who should attend?
This training is suitable for General Management,
Quality Managers, or anyone involved in the system
development, implementation and maintenance.
Duration: 2 days
Time : 9am to 5pm
Fees: AED 1,980 per participant
|
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|
| ISO
9001:2000 Quality Management System
Lead Auditor Training Course (IRCA Registered) |
|
Objective
The aim of this
course is to familiarize participants to the IRCA
Lead Auditor Level. The course provides skills,
knowledge and understanding of principles and
practices of internal and external auditing of
Quality Management System (QMS). On successful
completion of the course, the delegates will be
capable of performing effective audits of companies
Quality Management Systems, reporting the outcome
and determine whether or not it meets the
requirements of the ISO 9000 series.
|
|
| Content |
|
- An introduction and explanation of Quality
terminologies
- Philosophy and fundamental principles of ISO
9000 series
- A brief review of the requirements of the ISO
9001 Standard
- An explanation of audits, their purpose and
planning, and the way to approach, perform and
report an audit
- Scheduling and planning of ISO 9001 QMS
internal and external audits
- Auditor's responsibilities, personnel
attributes and Auditor selection
- Successful tools and techniques for ISO 9001
QMS auditing
- Effective reporting and follow-up of ISO 9001
QMS auditing
- Auditor Registration Scheme
- Examination
|
|
| Structure: Tutorials,
Discussions, Workshops, Quiz and Examination |
|
| Certificate: IRCA Certificate
will be issued to all attendees. IRCA # A 17027 |
|
Who should attend?
All levels of management who are involved in ISO
9001 QMS internal and external auditing
All levels of management who plan, execute and
follow-up ISO 9001 QMS internal and external auditing
Duration: 5 days
Time : 9am to 5pm
Fees: AED 4,950 per person |
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| ISO
14001:2004
Environmental Management System (Introductory and Internal Audit) |
|
Introductory Course (Day 1)
This training has been developed to assist organizations and individuals planning to implement the ISO
14001:2004 Environmental Standard. The training will address the basic concepts of
EMS, the requirements of the ISO 14001:2004 Standard and the importance of the Management’s role in implementing a
Environmental Management System |
|
| Outline |
- A detailed review of the ISO 14001:2004 standard and its applications
- A discussion of the strategies for registration and how to establish a project plan for implementation
- An introduction to the process approach recommended by ISO 14001:2004
- A review of the structure of environmental management system
|
|
| Internal Audit (Day 2) |
|
| Through lectures, discussions, workshops, and role-plays, you will learn how to apply the Plan-Do-Check-Act methodology to understand a process approach to internal audits, build on your previous internal auditor training and reinforce effective techniques for audit planning, preparation and performance, and understand how to complete audit reports based on the requirements of ISO 19011. |
|
| Outline |
- Concepts of environment assurance & environment systems
- An overview of ISO 14001:2004 standard
- Analysis of environment management system documentation
- Objectives of internal audits
- Types and aims of assessments
- Planning and preparation techniques
- Performing the audit
- Classification / reporting of findings
|
Who should attend?
This training is suitable for the management team, managers, supervisors or anyone involved in the system development, implementation and maintenance.
Duration: 2 day
Time : 9am to 5pm
Fees: AED 1,980 per person |
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| ISO
14001:2004 Environmental Management System
Lead Auditor Training Course (IRCA Registered) |
|
Objective
The aim of this
course is to familiarize participants to the IRCA
Lead Auditor Level. The course provides skills,
knowledge and understanding of principles and
practices of internal and external auditing of
Environmental Management System (EMS). On successful
completion of the course, the delegates will be
capable of performing effective audits of companies
Environmental Management Systems, reporting the
outcome and determine whether or not it meets the
requirements of the ISO 14000 series of Standards.
|
|
| Content |
|
- Philosophy and fundamental principles of ISO
14000 series
- A brief review of the requirements of the ISO
14001 Standard
- Definitions, purpose, objectives and benefits
of ISO 14001 auditing
- An explanation of audits, their purpose and
planning, and the way to approach, perform and
report an audit
- Planning / Preparation and execution of ISO
14001 EMS auditing
- Auditor's responsibilities, personnel
attributes and Auditor selection
- Successful tools and techniques for ISO 14001
EMS auditing
- Effective reporting and follow-up of ISO 14001
EMS auditing
- ISO 14001 EMS auditing as a tool for continual
improvement
- IRCA (UK) Auditor Registration Scheme and
Written Examination
|
|
| Structure: Tutorials,
Discussions, Workshops, Quiz and Examination |
|
| Certification: IRCA will be
issued to all attendees. IRCA # is A 14479 |
|
Who should attend?
All levels of management who are involved in ISO
14001 EMS internal and external auditing
All levels of management who plan, execute and
follow-up ISO 14001 EMS internal and external auditing
Duration: 5 days
Time : 9am to 5pm
Fees: AED 4,950 per participant |
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|
| Occupational Health and Safety Course as per OHSAS
18001:2007 Standard |
|
Introductory Course (Day 1)
This training has been developed to assist organizations and individuals planning to implement the
18001:2007 Occupational Health and Safety Standard. The training will address the basic concepts of
OH & S, the requirements of the I18001:2007 Standard and the importance of the Management’s role in implementing a
Occupational Health and Safety Management System |
|
| Outline |
|
- A detailed review of the 18001:2007 Standard and its applications
- A discussion of the strategies for registration and how to establish a project plan for implementation
- An introduction to the process approach
recommended by 18001:2007 Standard
- A review of the structure of Occupational
Health and Safety Management System
|
|
Internal Audit (Day 2)
Through lectures, discussion, workshops and role plays you will lean to apply the Plan-Do-Check-Act methodology to understand a process approach to internal audits. The course will help you to build on your previous internal auditor training and reinforce effective techniques for audit planning, preparation and performance. It will also help you to understand how to complete audit reports based on the requirements of ISO 19011 |
|
| Outline |
|
- Concepts of OH & S assurance and systems
- An overview of 18001:2007 Standard
- Analysis of OH & S Management system documentation
- Objectives of internal audits
- Types and aims of assessments
- Planning and preparation techniques
- Performing the audit
- Classification/ reporting of findings
|
|
Who should attend?
This training is suitable for General Management, Quality Managers, Internal Auditors,
HSE Inspectors, Project Managers or anyone involved in
the system development, implementation and
maintenance. This training is intended for
participants with little or no knowledge of the
18001:2007 Occupational Health and Safety Standard..
Duration: 2 days
Time : 9am to 5pm
Fees: AED 1,980 per person |
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|
| OHSAS 18001:2007 Lead Auditor Training Course
(IRCA Registered) |
|
Objective
The aim of this
course is to qualify participants to the Lead
Auditor Level. The course provides skills, knowledge
and understanding of principles and practices of
internal and external auditing of OHSAS 18001. On
successful completion of the course, the delegates
will be capable of performing effective audits of
companies OHSAS 18001, reporting the outcome and
determine whether or not it meets the requirements
of the OHSAS 18001 Standards.
|
|
| Content |
|
- Philosophy and fundamental principles of OHSAS
18001 series
- A brief review of the requirements of the OHSAS
18001 Standard
- Definitions, purpose, objectives and benefits
of OHSAS 18001 auditing
- An explanation of audits, their purpose and
planning, and the way to approach, perform and
report an audit
- Planning / Preparation and execution of OHSAS
18001 auditing
- Auditor's responsibilities, personnel
attributes and Auditor selection
- Successful tools and techniques for OHSAS
18001auditing
- Effective reporting and follow-up of OHSAS
18001 auditing
- OHSAS 18001 auditing as a tool for continual
improvement
- IRCA (UK) Auditor Registration Scheme and
Written Examination
|
|
| Structure: Tutorials,
Discussions, Workshops, Quiz and Examination |
|
| Certification: IRCA will be
issued to all attendees. IRCA # is A 17357 |
|
Who should attend?
This training is suitable for General Management, Quality Managers, Internal Auditors, Project Managers or anyone involved in the system development, implementation and maintenance. This training is intended for participants with little or no knowledge of the ISO 9001:2000 specification.
Duration: 5 days
Time : 9am to 5pm
Fees: AED 4,950 per participant |
| ISO
27001:2005 Information Security Management System
(Introductory and Internal Audit) |
| Introductory (Day 1) |
|
This course is designed to provide with the knowledge
and understanding of the requirements of an
Information Security Management System (ISMS)
specifically ISO 27001:2005. It will address the basic
concepts of Information Technology, Security
Techniques and its Requirements. |
|
|
|
Outline |
|
• An introduction to Information Security and the need
for Information Security Management System (concept
and benefits) |
|
• The ISO 27000 series of standards and implementation
methodology |
|
• An introduction to the process approach recommended
by ISO 27001:2005 |
|
• A detailed review on the ISO 27001:2005 Standard
requirements |
|
• A discussion of the strategies for registration and
how to establish a project plan for implementation |
|
• Selecting Control Objectives |
|
• Statement of Applicability preparation |
|
|
|
Internal Audit (Day 2) |
|
Through lectures, discussions, workshops and
role-plays, you will learn how to apply the
Plan-Do-Check-Act methodology and to understand how to
complete audit reports based on the requirements of
ISO 19011:2002 Standard. |
|
|
|
Outline |
|
• An overview to ISO 27001:2005 Standard |
|
• Analysis f ISMS Documentation |
|
• Control Objectives and Implementation derived from
ISO/IEC 17799:2005 clauses |
|
• OECD Principles using the PDCA Model |
|
• Correspondence between ISO 9001:2008 and ISO
27001:2005 |
|
• Objectives of Internal Audit |
|
• Types and aims of assessments |
|
• Planning preparation techniques |
|
• Performing the audit |
|
• Classification / reporting of findings |
|
|
|
|
|
Who
Should Attend
This
course id suitable for Network Engineers, Network and
System Analyst, System Developers, IT Personnel,
Quality Managers, Internal Auditors, IT Managers, IT
Inspectors, Project Managers or anyone involved in the
system development, implementation, security and
maintenance of Information Technology System. This
training is intended for participants with the little
or no knowledge of the ISO 27001:2005 specification.
Duration:
2 Days
Time:
9am
to 5pm
Fees:
AED
2,950.00 per participant |
| ISO
20000-1:2005 Information Technology Management System
(Introductory and Internal Audit) |
| Introductory (Day 1) |
|
|
|
This course is designed to provide with the knowledge
and understanding of the requirements of an
Information Security Management System (ISMS)
specifically ISO 27001:2005. It will address the basic
concepts and adoption of an integrated approach to
effectively deliver managed services to meet business
and customer requirements. |
|
|
|
Outline |
|
• A detailed review on ISO 20000-1:2005 Standard
Information |
|
• A discussion of the strategies for registration and
how to establish a project plan for Implementation |
|
• IT Service Management Documentation |
|
• Understanding ISO 20000-1:2005 Requirements |
|
• IT Service Management Documentation |
|
• Process Model |
|
• Understanding the key processes which includes: |
|
- Service Delivery |
|
- Control Process |
|
- Release Process |
|
- Resolution Process |
|
- Relationship Process |
|
• Exercise to reinforce participants' understanding |
|
|
|
Internal Audit (Day 2) |
|
|
|
This course is designed to provide you with the
knowledge and the Techniques necessary to enable you
to effectively conduct an internal audit of your
organization's IT service management system. |
|
|
|
Through lectures, discussions, workshops and
role-plays, you will learn how to apply the
Plan-Do-Check-Act methodology and to understand a
process approach to internal audits, build on your
previous internal auditor training and reinforce
effective techniques for audit planning, preparation
and performance, and understand how to complete audit
reports based on the requirements of ISO 19011:2002. |
|
|
|
Outline |
|
• Concepts of environment assurance & environment
systems |
|
• An overview of ISO 20000-1:2005 Standard |
|
• Analysis of environment management system
documentation |
|
• Objectives of Internal Audit |
|
• Types and aims of Assessments |
|
• Objectives of Internal Audit |
|
• Planning preparation techniques |
|
• Performing the audit |
|
• Classification / reporting of findings |
|
|
|
Who
Should Attend
This
course id suitable for Network Engineers, Network and
System Analyst, System Developers, IT Personnel,
Quality Managers, Internal Auditors, IT Managers, IT
Inspectors, Project Managers or anyone involved in the
system development, implementation, security and
maintenance of Information Technology System. This
training is intended for participants with the little
or no knowledge of the ISO 27001:2005 specification.
Duration:
2 Days
Time:
9am
to 5pm
Fees:
AED
2,950.00 per participant |
|
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| ISO
22000:2005 Food and Safety Management System
(Introductory and Internal Audit) |
|
| Introductory (Day 1) |
|
This course
is designed to provide with the knowledge and
understanding of the requirement of Food Safety
Management System (FSMS) specifically ISO 22000:2005.
It will address the basic concepts of HACCP Plan, Food
Safety Techniques and its requirements.
A session
of one day Awareness Training will be given to
delegates and will utilize extensive exercises and
group tasks, to give delegates hands-on experience,
they will get an introduction of the HACCP programs
and procedures, learn about the basics as defined by
the governing specification, understand the benefits
of working with effective business processes and
become aware of common pitfalls. |
|
| Course Outline |
- An introduction on food safety and the need for
Information Security Management System (concept and
benefits)
- The ISO 22000 series of standards and
implementation methodology
- An Introduction to the process approach
recommended by ISO 22000:2005
- A detailed review on the ISO 22001:2000 Standard
requirements
- A discussion of the strategies for registration
and how to establish a project plan for
implementation
- Selecting Control Objectives
- Statement of Applicability preparation
|
| Internal Audit (Day 2) This
course is designed to provide you with the knowledge
and techniques necessary and to enable you to
effectively conduct an internal audit of your
organization's IT service management system.
Through lectures, discussions, workshops, and
role-plays, you will learn how to apply the
Plan-Do-Check-Act methodology and to understand how to
complete audit reports based on the requirements of
ISO 19011:2002.
|
Outline
- An overview of ISO 22000:2005 Standard
- Analysis of FSMS Documentation
- Control of objectives and implementation derived
from ISO/IEC 17799:2005 clauses
- OECD Principles using the PDCA Model
- Correspondence between ISO 9001:2007 and ISO
22000:2005
- Objectives of Internal Audits
- Types and aims of assessments
- Planning preparation techniques
- Performing the audit
- Classification/reporting of findings
|
| Who should attend
This training is
suitable for Food Safety officers, Chief Cook, Cook,
F&B Managers, Hotel and Restaurant officers, Dining
Manager, Supervisors, or anyone involved in the system
development, implementation, security and maintenance
of Information Technology System. This training is
intended for participants with the little or no
knowledge of the ISO 22000:2005 specification.
|
|
Duration: 2 days
Time : 9am to 5pm
Fees: AED 1,980 per participant |
|
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| Emirati
Induction Program |
|
| Course Description |
| This is fully customizable training
program that can be tailored to specifically meet the
requirements of your organization. Your organization
can select from the generic training modules
that are available or alternatively, Tatweer can
perform the needs analysis for you to ensure the
optimum results of this program. |
| Individually, this program would
enhance the potentials of the new generation of
UAE nationals to being vital corporate assets. |
|
| Course Outline |
| Aid their companies in grooming their
nationals - workforce in manner that would allow their
smooth integration along with its human source. |
|
| The one day interactive course
will cover subjects such as: |
- Business Etiquettes
- Self Awareness and Personal Growth
- Management Skills
- Customer Service
- Sales and Marketing Primer
- Basic Computer Productivity
|
| Ideally a single training day can take
up three fixed modules. The program design is flexible
and can offer other modules like Telephone skills,
Communication Skills, Time Management, Basic
Accounting, and others. |
|
|
Duration: 1 day
Time : 9am to 5pm
Fees: AED 1,350 per participant |
|
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| Front
Staff & Receptionist's Excellence Education |
|
| Course Outline |
|
|
This covers common errors
made by front office management and aims correct, if
not alleviate, these opportunities. It also
provides tips and best practices that will
make the common receptionist, an exceptional
asset of any corporation. |
|
|
- Professional Excellence - Definition of true
excellence
- Developing a Professional Image - Dressing with
Impact, Good Grooming, Grooming your workspace, the
person & the personality
- First Lasting Impression - Greetings, Delighting
your guests, Follow ups, Your report card
- Elements of Courtesy - The Power of smile, The
Magic word
- Tools of Trade - Telephone etiquette, use and
abuse of the Telephone, E-mail: your new best friend
- Verbal & Non-verbal Communication - Body
Language, Speaking clearly, Keeping It Short, Active
Listening
- Giving Good Explanations - Descriptive
sentences, Activity: Teach me how to...
- Conveying the correct message - First Language
influences, Positive Scripting, Polite refusals
|
|
Who should attend?
This course is intended for frontliners in any
industry, both experience and inexperienced, who
interact with guests, affiliates, clients and internal
co-workers.
Duration: 1 day
Time : 9am to 5pm
Fees: AED 1,350 per person |
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|
Brilliant Office Assistant of Today |
| Introduction |
| This course opens new doors to
boost an office assistant's chances of a solid,
blissful career. Whether they want to train for a new
position, advance within the current company, or
simply learn and acquire new skills to stay
competitive in today's job market, this course can
help. It is a simple workshop that covers all the
basics of excellent office assistant training.
Setting up expectations, lectures, Focus Group
Discussions, Role play, Practical Exercises, Pre-test,
Post test. |
| Course Topics |
- Personality
- Competence - Communication Skills Interpersonal
Skills, Analytic Thinking, technology Literacy
- Organization - Scheduling, Coordination,
Multitasking
- Time Management - Dropping the Ball, First come
First served
- Confidentiality - Being Trustworthy, The
secret's Safe with me!
Course
Bonus
Participants are tasked to practice what they have
learned from the workshop firsthand. |
Who should attend?
This workshop is designed for office assistants that
cater to every member of the corporation,
reinforcing excellent service from courteous
greetings, to handling difficult requests. The
workshop also covers soft skills training
and effective communication modules.
Duration: 1 day
Time : 9am to 5pm
Fees: AED 950 per participant |
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|
| Making
EXECUTIVE SECRETARY exceptional |
| Course Description |
| This workshop aims to address queries
regarding proper secretarial, effectively managing
time while completing administrative tasks. This
workshop's purpose is to enhance the skills, skills,
attitudes and knowledge of executive secretaries
that play an important role in any organization. |
|
| Course Topics |
- Basic Communication Skills - Pronunciation
Modules for better communication, Grammar Hints and
Tips, Identifying tone in the language, Body
Language
- The Difference of aggressiveness & Assertiveness
- Working with People - Personality types, What
type is your Manager?
- Handling your Administrative Work
- Setting you Priorities - Urgency & Importance
- Using your tools: the Importance of utilizing
your entire office, Telephone Etiquette, Business
Correspondence, Computer Applications & Other Media
resources
- Effective Time Management - What are "time
stealers?", Making up for lost time
- What is a "Priority"? - Mapping out your duties
|
Who should attend?
This course is recommended for Executive Secretaries
that managed administrative tasks, maintain
professional contact with the direct reports, and
effectively manage schedules of meetings and
conferences and mastering the art of multi-tasking.
Duration: 1 day
Time : 9am to 5pm
Fees: AED 1,350 per participant |
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|
| Self and Time Management |
|
| Delegates will learn skills which will
improve planning, assertiveness, setting priorities,
decision making, desk and paper management and
communication skills. They will have the skills to
manage their priorities; management themselves to get
things done on time; be assertive with colleagues and
managers and learn how to say "no", gain sufficient
time to complete their most important task; effective
daily planning; prioritize and schedule tasks; learn
to allocate time to each task in its order of
priority; deal with interruptions and make effective
decisions which affect your time positively. |
|
- Daily Planning
- Planning your essential priorities
- Decision making
- Delegation
- Desk management
- Developing a personal sense of time
- Identifying long term goals
- Making middle and long term plans
- Managing paperwork
- Organizing your office and your workstation
- Managing meeting
|
|
Who should attend?
Anyone who needs to master the principles and
practices of effective time management. From senior
managers / directors to administrative and technical
staff, in fact anyone who needs to find solutions to
the following challenges:
Duration: 1 day
Time : 9am to 5pm
Fees: AED 1,475 per person |
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|
|
| Employee
Satisfaction Assessment Workshop |
|
| Workshop Background
Contrary to the
management practices and theories formulated during
the Industrial Age, employee satisfaction is an
important factor for financial success. In today’s
business world shaped by new technology, knowledge and
creative thinking, the value of each employee is
increasingly important, although very hard to measure
directly.
Today’s companies
are producing more high-quality products. They are
focusing on innovation and looking for the value-added
to come from workers rather than machines. Since key
outputs, such as teamwork, building client
relationships and idea generation, are difficult to
measure, motivating workers by paying by the piece is
less effective. This leads to the increasing
importance of employee satisfaction as a motivational
tool. Pleasant working conditions can lead to
employees identifying with the firm, and thus exerting
more effort than the minimum required by the
employment contract. Moreover, it can be a powerful
method of retaining key employees.
In this purpose of
trying to eliminate unnecessary attrition which incurs
vital resources (which impacts both short term and
long term financial status), the Employee Satisfaction
Assessment Programs (ESAP) are formulated.
This program serves
both the employee and the company in a parallel
approach. The employee initially knows that his firm
takes into consideration his views about his job and
his working environment. While on the other hand, the
company is able to analyze and discover the vital
areas that they need to focus their resources to
ensure long term productivity. |
|
|
Workshop Description
This workshop aims to
give an overview of the necessary function of Employee
Satisfaction Assessment (ESA). It hones the necessary
fundamental skills in developing, implementing and
evaluating your own custom ESA. |
|
Workshop Objective
- Define what is an Employee Satisfaction
Assessment / Survey (ESA)
- Determine the importance of conducting an ESA
- Understand the issues involved in planning,
developing and administering ESA
- Gain fundamental skills in planning, developing
and administering ESA
- Identify the considerations in selecting target
respondents
- Gain insights on interpreting and reporting ESA
results
|
|
|
Workshop Methodology
Lecture,
Practical exercises, Group work and Case Studies |
|
|
Who should attend?
- HR professionals, managers, coordinators,
administrators and corporate executives responsible
for identifying, planning and scheduling department
and corporate-wide employee assessment.
- Training and HR professionals making decisions
on Employee Satisfaction Assessment Program
including whether to buy or build.
Duration: 1 day
Time : 9am to 5pm
Fees: AED 1,475 per person |
|
| |
| Negotiation Skills |
| |
Introduction
|
| |
| Negotiating is part of every day life. In
business, negotiating is often competitive and demands
skills that create positive results. Although real
life situations and 'on the job' training is the best
coach to become a "Skillful Negotiator", yet attending
intense short duration workshops, sporadically, add
value to perception and contributes in sharing one's
own experience with others. |
| |
By the end of the workshop, participants will be
able to:
|
| |
- Identify the definition and value of negotiating
- Recognize the soft, hard and principled styles
in negotiating and identifying their own personal
negotiating styles
- Identify the proper communication tools during
negotiation
- Plan and conduct, individually and within a
team, several negotiations
- Learn the characteristics of the ideal
negotiator
- Use the 20 rules of negotiation that will allow
you reach a win/win outcome
- Use a skillful listening technique to reach a
win/win outcome
- Identify the common mistakes of listening and
negotiation
- A lot of exercises, role plays, case studies and
group discussions
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Who should attend?
All those involved in Business, Managerial and other
kinds of negotiations
All those who want to improve their negotiation
skills
Duration: 1 day
Time : 9am to 5pm
Fees: AED 1,950 per person |
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| Communication Skills |
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Introduction
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| Communication is part of every day
life. In business, communication is often competitive
and demands skills that create positive results |
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Course Objective
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| To equip participants with
Fundamentals of Communication skills with a focus on
better Connecting Techniques, Motivation, Managing
Conflicts Techniques. Personal Growth Areas,
Aggressive Behavior, Cultural Diversity and Stress
Management through case studies, self evaluation,
group interaction and discussion. |
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Who should attend?
All those involved in business, managerial and other
kinds of work in the company
All those who want to improve their communication
skills
All those managers who want to improve their
communication skills
Duration: 2 days
Time : 9am to 5pm
Fees: AED 2,950 per person |
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| Training
Needs Analysis (TNA) Workshop |
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Workshop Background
Today’s corporate executives understand the importance
of their employees’ personal and career growth,
however in today’s pressing challenge of economic
meltdown, conducting training without assuring there
is a training need is a waste of time and very vital
financial and production resources.
Conducting a needs assessment protects the assets of
an organization and assures that resources set aside
to address training needs are conserved and used only
for that purpose. Simultaneously, TNA delegates the
path to better hone the organization’s human resource
into a Superior Workforce. |
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Workshop Objectives
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Determine a
Training Needs Analysis (TNA)
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Identify
when to perform a TNA
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Describe the
purpose of TNA
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Describe
what information needs to be gathered
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Determine
the level of required information
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Describe the
specific types of analysis
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Develop
skills in presenting training plans
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Workshop
Methodology
Lecture, Practical
exercises, Group work, Case studies and Survey
software |
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Who Should Attend
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Training
professionals, HR professionals, managers,
coordinators, administrators, and corporate
executives responsible for identifying, planning and
scheduling department and corporate-wide training.
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Training and HR
professionals making decisions on training
interventions, including whether to buy or build.
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Individuals
responsible for budgeting, forecasting or justifying
training costs to develop, buy or implement
training.
Duration: 1 day
Time : 9am to 5pm
Fees: AED 1,475 per person |
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Advance Presentation Skills - Be a Superior
Communicator |
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Course
Background
Reading
comprehension and writing skills are taught heavily
in school. You and your peers may not be equally
skilled, but the differences are relatively minor.
Presentation skills, on the other hand, are largely
neglected in schools, and few people put effort into
developing them. Thus, presentation skills are a
primary differentiator among you and your peers.
Regardless of
industry or job title, all companies seek employees
with superior communication skills.
From a company’s
viewpoint, a good set of presentation skills are
important in order for the company to operate more
efficiently and profitably, in terms of sales,
marketing, customer relations, supplier and vendor
interfacing, etc. More importantly, however, they
help to promote you within the company and within
the market and community that it serves. In the
corporate world, presentation skill are important
because they accomplish two things within the
company; they motivate the workforce within the
company and they disseminate the information in a
way that employees can understand and make use of.
In either case, a more profitable and efficient
company results.
A good
communicator is most often admired by other
individuals, take the cases of Ronald Reagan and
Winston Churchill of the past and Al Gore and Steve
Jobs of today. They had different presentation media
but they all have mastered the art of superior
communication. A powerful and effective presenter
can devise ways that would supplement his oral
presentations with the available resources at hand.
Above all these,
developing effective presentation skills inevitably
empowers you to become more confident. The constant
motivation and compliments that one receives after
delivering an excellent presentation results to him
being a more self-assured and superior communicator.
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Course Description
This
course will cover three vital phases in being an
effective communicator: Preparation, Delivery and
Impact. This course will provide participants with the
opportunity to practice the preparation and delivery
of formal and informal presentations. Language
patterns used in Hypnosis and Natural Language
Processing (NLP) will be introduced and delegates will
be shown how to center themselves to give them the
confidence to present.
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Course Methodology
Lectures, Practical
exercises, Camcorder session, Pre and Post Delegate
evaluation
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Course Objectives
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Be a Superior
Communicator
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Deliver a
business presentation
with control, professionalism and authority
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Overcome nervousness, negative feelings and pre-presentation anxiety
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Prepare,
rehearse and use notes
confidently and appropriately
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Be spontaneous
whilst still putting across the required message
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Learn how to
handle difficult topics and people with
confidence
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Identify
different media available to ensure effective
message conveyance
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Learn the
proper presentation structure to effectively
deliver your key message
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Identify
different dynamic
audience interest indicators
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Learn proper
voice projection , body language and personality
packaging
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Learn how to
deal with difficult audience, participants or
delegates
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Encourage
audience interaction and deal with questions and
feedback
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Who Should Attend
This course is
recommended for everyone who needs to develop their
presentation skills, speak in front of groups or sell
ideas to others and has little or no presentation
experience
Duration:21 days
Time : 9am to 5pm
Fees: AED 2,550 per person |
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Corporate Correspondence |
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Course
Background
Email as a medium
of communication has become an almost indispensable
tool for business, educational, social and personal
purposes. Its importance in the future will, in all
probability, continue to grow at an almost
exponential rate, despite the plague of spam that is
choking the internet.
Email has the advantage of
regular postal mail in that it is delivered into the
recipient's mailbox for them to read and reply to at
their convenience, but without the lengthy time
delay involved with 'snail mail'. It doesn't
obligate the sender to engage in small-talk with the
recipient, as telephones do. Using the phone to
convey a simple message to a friend might involve a
10-15 minute conversation because no-one wants to
appear rude by hanging up too soon. In an
increasingly busy world, email allows the same
message to be conveyed in a minute or two without
implied discourtesy.
Corporate
Correspondence training takes email writing into a
whole new level. Netiquette, as some may call it,
proactively reinforces email etiquette providing top
level, professional, correspondence.
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Course Description
This course covers the basics of
email writing in the corporate world, tackling topics
from parts of an email, its main purpose in the
corporate world, how to utilize it and how it can make
or break you and the company that you represent. This
2-day course offers limitless possibilities to improve
both internal and external communication by which most
companies use.
Support
Module for:
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Receptionists
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Trainers
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Sales/Marketing
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Presenters
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Course Objectives
At the end of the
workshop, the participants should be able to:
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Write effective messages
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Use e-mail accessories and passwords
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Write an appropriate subject line
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Tailor messages for recipient needs
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Manage E-mail volume
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Prepare for recipient reactions
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Use emoticons effectively
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Differentiate between writing online and tradition
paper-based writing
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Develop effective writing habits
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Course Methodology
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Stand up Delivery
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In between exercises
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Email composition exercises
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Paper-based composition exercises
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Individual and group feedback
sessions
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Course Topics
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The need for email etiquette -
What is electronic mailing?
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The email as a tool of office
communication - Snail mail vs. email
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Types of E-mailers - Magpies,
Ostriches, Squirrels
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Parts of an E-mail
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E-mail content - Range of
Vocabulary, Word Play
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How your email looks like -
acronyms and emoticons, diplomatic emails, flame
wars
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E-mail relationships - Building
rapport through E-mail, Maintaining relationships
through E-mail
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Who Should Attend
This course is intended for all
levels of employees, supervisors and members of top
management who want to improve their email writing
skills while positively gearing their communication
skills towards professional writing through the use of
modern day technology.
Course Bonus
We'll teach you how to write basic
emails and turn it into your own personalized
templates at no extra cost!
Duration: 1 day
Time : 9am to 5pm
Fees: AED 1,250 per person |
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Customer Service / Call Center Training |
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Course Description
Learn how to deliver
excellent customer service to increase sales and profits,
reduce customer complaints, build customer loyalty, and
foster employee teamwork and communication with this 3 day
workshop. Catering to almost all industries, Call Center
Excellence Training provides you with tips and tricks on
how to be an essential provider of exceptional customer
service.
Course
Background
96 % of unhappy customers simply
leave without saying anything. Unhappy customers
statistically tell 13 % of their friends about the bad
experience. It costs five times more to get a new customer
than to keep an existing one. One of the biggest
challenges that corporations face today is the lack of
excellent customer service. It is with great satisfaction
that TATWEER has customized a new way of making customer
service customer oriented. We will teach you the vital
customer skills needed for success.
Course Topics
Day 1
- Service Impact
- Customer service is an attitude,
not a department
- Customer Centered Service
- Formula for Success
- Customer Report card
- Active Listening Skills
- Choosing the right words
Day 2
- Maintaining Positive Attitude
- Keeping yourself Motivated
- Assert to your advantage
- Persuasive Language
- Maintaining Composure
- Dealing with Difficult People
Day 3
- Cultural Awareness
- Call Center Culture
- Call Center Metrics
- First Impressions
- Role Plays
Course Objectives
At the end of the workshop, the
participants should:
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Value how customer service efforts
impact company profits
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Understand that internal customer
service is just as significant as external customer
service
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Develop a custom-made strategy for
improving listening skills
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Choose vocabulary that is calming and
persuasive
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Refer to a recovery system for
turning angry customers into happy repeat customers
Course Methodology
Who Should Attend
This course is recommended for
executives, managers, sales personnel, customer service
representatives, operators, receptionists, administrative
assistants, and support roles that require excellent
rapport building skills for daily interaction with
different kinds of people.
Course Bonus
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Your role-plays
will be observed and given constructive feedback. This
will make you aware of what your areas of improvement
are, and how you should address it.
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Situational
Analysis Activities will also be done in order for you
to see how well you communicate and apply the take-aways
from the workshop.
Duration: 3 days
Time : 9am to 5pm
Fees: AED 3,100 per person |
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