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Front Staff & Receptionist
Excellence Education (FSREE)
As per client's request, Tatweer organizes a one day training program for
Dubai Tourism and Commerce Marketing. Tatweer may
adjust the course agenda according to the client's needs.
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Customer Oriented Service
Program (COSP) Workshop
As per client's request, Tatweer organizes a three day,
3 batches COSP workshop for National Bonds. Tatweer
may adjust the course agenda according to the client's
needs.
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On-site ISO 9001 Quality Management System Course
As per client's request, Tatweer organizes a one or two day ISO 9001 training program for companies. Tatweer may adjust the course agenda according to the client's needs. Some of Tatweer's on-site training clients are Dubai Wire and Worley Parsons.
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Occupational Health & Safety (BSI OHSAS 18001) Course
Tatweer conducts a 2-day training program on a regular basis to provide a comprehensive background and internal audit practices of OHSAS. This course provides the management system's importance and how internal audit's being done in an organization
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Communications Management Training
Tatweer tied up with American Higher Education to provide a world class Communications Management training program. This two day language-based program provides intensive, interactive opportunities for participants to master the communication skills necessary to succeed in international business. AHEd uses the Harvard Business School Case Study Method as a springboard to language learning and group discussion.
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Process Documentation for IT Department
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Etisalat - Quality Training Project
Designed, developed and delivered quality training programs to 1000+ staff members of Etisalat at various branch offices throughout UAE. These employees belong to mid management to upper management grade. Training programs focused on Quality, ISO 9001 standard, TL 900, TQM and Change Management.
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Second Abu Dhabi Quality Conference
Provided learning and shared best practice forums to interested companies and individuals, in continuation with the 1st Abu Dhabi Quality Conference, held in October 1999 organized by TATWEER.
21-24 October, 1999
Abu Dhabi
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"The Secrets of Superior Service"
Ron Kaufman
Tatweer, in its quest to elevate the service standards in the country invited Ron Kaufman for the first time in Abu Dhabi. Ron is one of the world's most informational and inspirational public speakers. He has his way of making education as practical and as effective as possible.
Seminar
Saturday April 22, 2000
Abu Dhabi
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"QE 2000"
Tatweer introduced this novel concept wherein leading experts from different industry segments are invited to share best practices to promote business excellence.
Seminar
June 25, 2000
Speaker: William Carr - Chief Engineer
Crowne Plaza
Abu Dhabi
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First Abu Dhabi Quality Conference
Tatweer initiated and conducted The First Abu Dhabi Quality Conference in the history of the capital of United Arab Emirates. Leading international and national speakers were gathered on a platform in order to share their best practices. One-day conference followed by two workshops conducted by the leading organizations in the field of business excellence. American Society for Quality and Juran Institute conducted workshops on "Total Quality Management" and
"Six Sigma" respectively.
Seminar and Workshops
9-13 October, 1999
Abu Dhabi
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The Project Management Course
Using teamwork and smart planning have always been the success factors in operational excellence of any organization. Tatweer in association with SCHULICH School of Business, York University, Canada conducted a 3-day course, with an emphasis on Project Management Skills and its implications in operational excellence.
Seminar
12-14 March, 2000
Abu Dhabi
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Satellite Conference
TATWEER hosted the 4th Annual "Worldwide Lessons in Leadership Series" Satellite Conference - a live event that was broadcasted via satellite from Dallas to about 250 sites in over 50 countries. The conference featured luminaries and world-renowned speakers such as Stephen Covey, Ken Blanchard, Robert Cooper, Ted Turner, Richard Branson amongst others.
17 November, 1999
Abu Dhabi
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Benchmarking for World-Class Leadership
Benchmarking for World-Class Leadership TM provides senior managers with an overview of Benchmarking--a process that helps identify, evaluate, and emulate the products, services, and business practices of world-class organizations. Participants learn a structured approach for uncovering what other organizations do best and how they do it. Participants are taught how to incorporate these ”Best Practices" into their own organizations to achieve a competitive distinction and win loyal customers. Tatweer in association with Juran Institute conducted a 2-day workshop in Abu Dhabi, wherein delegates from different industry segments participated and learned benchmarking techniques.
Workshop
17-18 January, 2000
Abu Dhabi
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Benchmarking for World-Class Leadership
"An in-house course for Fertil "
Tatweer conducted a 2-day benchmarking workshop for Fertil, one of the leading oil companies in United Arab Emirates. The course covered the following aspects:
Understand how Benchmarking contributes to world class leadership
Comprehend Benchmarking concepts
Be prepared to create environments within their own organizations that foster Benchmarking
Understand the relationships among Benchmarking, Strategic Quality Planning, and Total Quality Management
Be able to create a strategy for implementing Benchmarking in their organization
Workshop
February 29 - March 01, 2000
Abu Dhabi
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ISO 9000:2000 Integration and Implementation Training
Tatweer conducts a 1-day seminar on regular basis to create awareness on the implications of the revision of the ISO 9000 standard. To generate awareness and reinforce understanding of quality management systems, in particular ISO 9000:2000 (Draft International Standard) series of standards and focus on particular issues related to effective transition to ISO 9000:2000 (DIS) version
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ISO 9000 Internal Auditor Training
Tatweer organizes 1-day seminar to train and prepare delegates to perform effective internal audits in accordance with ISO 9000:1994 series of standards and follow-up to ensure continuous improvement
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